9bd9 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 9bd9 ("the Platform", "we", "us", "our") collects, uses, stores, and discloses personal information relating to individuals ("you", "your", "the Player") who access or use the 9bd9 website at https://9bd9.pro and all associated services, features, and gaming content made available through the platform.

9bd9 is an online gaming and sports betting platform serving players based in Bangladesh. We take data privacy seriously and are committed to handling your personal information lawfully, fairly, and transparently. This Policy explains your rights in relation to your personal data and tells you how to exercise those rights.

By registering an account on 9bd9, making a deposit, placing a bet, or otherwise using any feature of the platform, you acknowledge that you have read this Privacy Policy in full and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the 9bd9 platform.

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2. Personal Data We Collect

9bd9 collects personal data across several categories. The categories of data we may hold about you, and illustrative examples of the specific data points within each category, are set out in the table below.

Data Category	Examples of Data Collected	Required?
Identity Data	Full legal name, date of birth, gender, nationality, national identity card (NID) number, passport number	Mandatory (KYC)
Contact Data	Mobile phone number, email address, residential address, city (e.g., Dhaka, Chittagong, Sylhet), postal code	Mandatory
Financial Data	bKash / Nagad / Rocket account numbers, bank account details (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank), deposit and withdrawal transaction records, account balance history	Mandatory
KYC Documentation	Scanned copies or photographs of government-issued ID documents, proof-of-address documents, selfie verification images	Mandatory
Gaming & Activity Data	Games played, bet amounts, wagering history, win/loss records, session durations, bonus usage, game preferences	Automatic
Technical Data	IP address, device type, operating system, browser type and version, screen resolution, time zone (Bangladesh Standard Time), referring URLs	Automatic
Communications Data	Live chat transcripts, support email correspondence, feedback submissions, dispute records	When applicable
Cookie & Tracking Data	Session cookies, analytics cookies, preference cookies — see Section 7 for full details	See Section 7

We do not intentionally collect special category data (such as racial or ethnic origin, religious beliefs, health data, or political opinions) unless you voluntarily provide such information in a support communication or responsible gaming self-assessment. Any such data received is treated with the highest level of protection and is not used for profiling purposes.

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3. How We Collect Your Data

9bd9 collects personal data through the following channels and methods:

3.1 Direct Collection

You provide data directly to 9bd9 when you:

• Complete the account registration form, including entering your name, date of birth, mobile number, and email address.
• Submit KYC identity verification documents in response to a verification request.
• Make a deposit or request a withdrawal through any supported payment channel (bKash, Nagad, Rocket, Upay, or bank transfer).
• Contact the 9bd9 support team via live chat or email.
• Participate in promotions, competitions, surveys, or responsible gaming self-assessments.
• Set responsible gaming limits or initiate a self-exclusion request.

3.2 Automated Collection

When you access and interact with the 9bd9 platform, certain technical and behavioural data is collected automatically. This includes:

• Log data generated by our servers each time your device communicates with the platform, including IP address, timestamp, and pages visited.
• Device fingerprinting data used for fraud detection and account security purposes.
• Gaming session data generated as a result of your gameplay activity, including bet placement events and game outcome records.
• Cookie and local storage data placed on your device by the platform — see Section 7.

3.3 Third-Party Sources

In certain circumstances, 9bd9 may receive personal data about you from trusted third-party sources, including:

• KYC and identity verification service providers engaged to confirm the authenticity of identity documents.
• Fraud prevention and anti-money-laundering screening services.
• Payment processing partners, who may provide transaction confirmation data and account ownership verification results.
• Responsible gaming databases, where a player has registered a self-exclusion on a third-party platform and that exclusion record is shared with 9bd9 as part of an industry protection scheme.

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4. How We Use Your Personal Data

9bd9 uses the personal data it collects for the following specific purposes:

• Account Registration and Management: To create, maintain, and administer your player account, including verifying your identity, processing login events, and maintaining account records.
• Identity Verification (KYC): To comply with responsible gaming obligations and to verify that you meet the eligibility criteria — including the minimum age of 21 years — before permitting access to real-money gaming features.
• Payment Processing: To process deposits to your 9bd9 wallet and to execute withdrawal requests to your nominated payment account (bKash, Nagad, Rocket, Upay, or bank transfer). Financial data is shared with payment processing partners only to the extent necessary to execute the transaction.
• Gaming Services Delivery: To operate the games, betting markets, and other platform features you use, to record your wagering history, and to calculate and credit winnings to your account.
• Bonus and Promotion Administration: To assess your eligibility for promotions, to credit bonus amounts, to track wagering requirement progress, and to detect and prevent bonus abuse.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, identity theft, account sharing, multiple-account abuse, and other prohibited activities that may harm you or the platform's integrity.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance. Support communications may be retained as records of interactions with our team.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling, to enforce deposit limits and self-exclusion requests you have set, and to reach out proactively where our responsible gaming algorithms identify potentially harmful patterns.
• Platform Improvement and Analytics: To analyse aggregated and anonymised usage patterns to improve platform performance, user experience, and game selection. Individual player data used for analytics is pseudonymised where possible.
• Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful requests from authorities, and to retain records as required under financial crime prevention regulations.
• Service Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates, KYC request notices, and security alerts. These are operational communications, not marketing, and cannot be opted out of while you hold an active account.

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5. Legal Basis for Processing

9bd9 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing that is required to perform our contractual obligations to you under the Terms & Conditions, including account management, payment processing, and gaming services delivery.
• Legitimate Interests: Processing that is necessary for 9bd9's legitimate business interests, provided those interests are not overridden by your rights and interests. This includes fraud prevention, platform security, and analytics to improve our services.
• Legal Obligation: Processing that is required to comply with applicable laws and regulations, including identity verification, anti-money-laundering requirements, and the retention of financial transaction records.
• Consent: Where no other legal basis applies, we will seek your explicit consent before processing your personal data for a specific purpose. You may withdraw consent at any time; withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

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6. Sharing Your Personal Data

9bd9 does not sell, rent, or trade your personal data to any third party. However, we may share your data with the following categories of trusted third-party recipients where strictly necessary:

6.1 Payment Service Providers

Transaction data is shared with payment partners — including bKash, Nagad, Rocket (Dutch-Bangla Mobile Banking), Upay, and participating Bangladeshi banks — solely for the purpose of processing deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.

6.2 KYC and Identity Verification Partners

Identity documents and biometric verification data may be shared with specialist KYC service providers engaged by 9bd9 to authenticate player identities and confirm age eligibility. These providers act as data processors on our behalf and are contractually bound to handle your data only for the purposes we specify.

6.3 Game Technology Providers

Certain technical and gameplay data may be shared with third-party game studios and platform technology providers — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to the extent necessary to deliver the game content you access. These providers receive only the minimum data required for game session initialisation and outcome recording.

6.4 Fraud Prevention and Security Services

Technical data, including IP addresses and device fingerprints, may be processed by fraud detection and anti-money-laundering screening services to protect the platform and its players from financial crime.

6.5 Legal and Regulatory Authorities

9bd9 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are required to do so by applicable law, court order, or lawful authority request. We will notify you of any such disclosure where we are legally permitted to do so.

6.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 9bd9's business, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

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7. Cookies & Tracking Technologies

9bd9 uses cookies and similar tracking technologies on the platform to ensure its correct technical operation, to analyse usage patterns, and to deliver a personalised experience. A cookie is a small text file placed on your device when you visit the platform. The following categories of cookies are used:

Cookie Type	Purpose	Duration
Strictly Necessary	Required for the platform to function. Includes session authentication cookies that keep you logged in, security tokens, and load-balancing cookies.	Session / up to 24 hours
Functional	Remember your preferences such as language settings, responsible gaming limit configurations, and last-visited game sections.	Up to 90 days
Analytics	Collect anonymised data about how players navigate the platform (pages visited, time on page, click events) to help us improve usability and game discovery.	Up to 12 months
Fraud Detection	Used to fingerprint devices and identify suspicious patterns associated with multiple-account abuse or automated bot activity.	Up to 12 months

You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair the platform's ability to authenticate your session and may prevent access to real-money gaming features. Disabling analytics or functional cookies will not prevent you from using the platform but may reduce the quality of your personalised experience.

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8. Data Security

9bd9 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our current security infrastructure includes:

• SSL/TLS Encryption: All data transmitted between your device and 9bd9's servers is encrypted using industry-standard SSL/TLS protocols, ensuring that data in transit cannot be intercepted by third parties.
• Encryption at Rest: Sensitive personal data, including KYC documentation and financial records, is encrypted when stored in our databases using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data within 9bd9's internal systems is restricted on a strict need-to-know basis. Staff members with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Intrusion Detection: The platform employs automated intrusion detection systems that monitor for suspicious access patterns and trigger alerts and automated responses upon detection.
• Penetration Testing: 9bd9 conducts periodic security assessments and penetration tests of its infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Two-Factor Authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their accounts, providing an additional layer of security beyond username and password.

While 9bd9 takes all reasonable precautions to protect your data, no internet-based system is completely immune to security risks. In the event of a data breach that poses a significant risk to your rights and interests, 9bd9 will notify affected players without undue delay in accordance with applicable data protection requirements.

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9. Data Retention

9bd9 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, after which it is securely deleted, anonymised, or archived in accordance with the following retention schedule:

• Active Account Data: Retained for the full duration of your account's active status plus a minimum period of five (5) years following account closure, in accordance with financial record-keeping requirements.
• KYC Documentation: Retained for a minimum of five (5) years from the date of collection, in compliance with anti-money-laundering record-keeping obligations.
• Transaction Records: Deposit and withdrawal records are retained for a minimum of seven (7) years from the date of each transaction.
• Gaming History: Bet and game outcome records are retained for five (5) years following the last activity date on the account.
• Support Communications: Email and live chat records are retained for three (3) years from the date of the interaction, or longer if the communication relates to an ongoing dispute.
• Self-Exclusion Records: Records of self-exclusion requests are retained indefinitely to prevent re-registration during an active exclusion period and to support responsible gaming monitoring.
• Analytics Data: Aggregated, anonymised analytics data may be retained indefinitely as it no longer constitutes personal data.

Upon expiry of the applicable retention period, personal data is securely deleted from active systems and any backup archives in accordance with 9bd9's data deletion procedures.

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10. Your Data Rights

As a player whose personal data is processed by 9bd9, you hold the following rights in relation to your information. To exercise any of these rights, please contact us at the details provided in Section 14.

• Right of Access: You have the right to request a copy of the personal data 9bd9 holds about you. We will provide a response within 30 days of a valid request, free of charge for the first request in any 12-month period.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Minor corrections (such as updating your mobile number) can be made directly within your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is subject to exceptions, including where retention is required by law or to resolve an outstanding dispute. Erasure requests do not apply to data held to comply with anti-money-laundering obligations.
• Right to Restriction: You may request that we restrict the processing of your data while a rectification or erasure request is being assessed, or where you contest the accuracy of data we hold.
• Right to Data Portability: You have the right to receive the personal data you have provided to 9bd9 in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. 9bd9 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

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11. Children's Privacy

The 9bd9 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 21. The registration process includes age verification steps designed to prevent minors from accessing the platform.

If you are the parent or guardian of a minor and you believe that the minor has succeeded in registering an account or accessing the platform, please contact us immediately at [email protected]. Upon receiving such a notification, 9bd9 will promptly close the account, delete any personal data collected, and refund any deposits made to the verified payment method of the account holder.

9bd9 supports the use of parental control software on shared devices to prevent minors from accessing online gaming platforms. We recommend tools such as Net Nanny, Kaspersky Safe Kids, or the built-in family controls available on Android and iOS devices.

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12. Third-Party Links

The 9bd9 platform does not contain outbound links to third-party websites for commercial or affiliate purposes. Where links to third-party resources appear in any context, they are provided purely for informational convenience. 9bd9 is not responsible for the privacy practices, content, or security of any third-party website. We encourage you to review the privacy policy of any external site you visit independently of the 9bd9 platform.

Third-party game providers integrated into the 9bd9 platform — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — operate their own data handling practices in relation to game session data. The data shared with these providers is limited to session tokens and is governed by our data-processing agreements with each studio.

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13. Updates to This Privacy Policy

9bd9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. When material changes are made, we will notify active players via the email address registered to their account and/or by displaying a prominent notice on the platform for a period of no less than fourteen (14) days prior to the changes taking effect.

The "Last Updated" date displayed at the top of this Policy reflects the date on which the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how 9bd9 protects your personal data. Your continued use of the platform following notification of any changes constitutes your acceptance of the revised Policy.

Where a proposed change materially reduces your rights or significantly alters how your data is used, 9bd9 will seek your fresh consent before applying the change to your account where consent is the applicable legal basis for the processing concerned.

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14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 9bd9 holds about you, please contact our Data Protection team using the details below. All privacy-related enquiries are handled by a dedicated member of the compliance team and will receive a substantive response within five (5) working days.

• Email: [email protected]
• Subject Line: Please use "Privacy Request — [Your Account Username]" to ensure prompt routing.
• Response Time: Within 5 working days for acknowledgement; within 30 calendar days for a full substantive response.
• Operating Hours: Our support team operates 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

For account-specific issues unrelated to privacy — such as deposit queries, bonus disputes, or technical support — please contact our general support team at the same email address or via the live chat feature available on the platform.